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Line and Trunk Calculations for Outbound Line and Trunk Calculations for Outbound
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Old 08-08-2002, 01:49 AM
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Join Date: Jan 2002
Location: India
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Line and Trunk Calculations for Outbound
Hello all forum members,

Similar to the Erlang Calculations for calculating the number of agents / trunks / lines for an inbound Call Center, are there any such calculations for an Outbound Call Center.

How would one arrive at the figures.

Any help is welcome.
Thanks in advance.
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Maulik Shah,
Avon Technologies (India) Pvt. Ltd.
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