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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 08-14-2002, 04:25 PM
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Join Date: Jan 2002
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Credit Card Denials

I'm looking for ideas on how other call centers are dealing with uncollected receivables due to declined credit cards. We are an inbound call center that does not have the ability to validate charges 'real time'. Stating that, I need to implement a short-term solution until 'real time' authorization can be implemented.

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Old 10-23-2002, 11:35 AM
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Join Date: Oct 2002
Location: San Diego
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I may have a solution/ideas for you. Please email me at tnaras@cox.net when you get a chance.

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