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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 08-23-2002, 02:41 PM
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Join Date: Aug 2002
Posts: 0
Kpi
Hi Forum,
I have recently joined a call center...
Can somebody help me with Key Performance indicators...
Metrics and Measurements for an Outbound Telemarketing
It would be a great help.
Thanks a lot
Arshad
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