Monitoring Tool For Noc

[syamnt]

HI,

WE HAVE VARIOUS CALLCENTER COMPONETNTS IN OUR CALLCENTER - LIKE NORTEL PASSPORT,NORTEL MERIDIAN,AVAYA G3R, NICE VOICE LOGGER, AVAYA CNVERSENT UCS 1000 AND DAVOX DIALER.

TODAY MY MAIN PROBELM IS MONITOING FROM A SINGLE NMS - AND NONE OF THE VENDORS ARE SUPPORTED BY A UNIFIED NMS TOOL.

PLEASE LET ME KNOW IF ANY TOOL AVAILABLE LIKE AVAYA 'S VISABLITY , BUT IT CAN MONITOR ONLY AVAYA'S.. I NEED A TOOL WHICH CAN BE INTEGRATED WITH ALL COMPONENTS AND CAN SAVE MONEY FOR INVESTMENTS.

NOTE:- HP OPEN VIEW TESTED..BUT NOT SUITING REQT'S

[mlik]

Dear Mr. Syam,

We have a solution which may be of interest to you and suit your requirements.
If you could kindly send me a mail at maulik@avontechnologies.com I can send you the details.
Thank you.

Maulik Shah

[shayre]

Hi There,

Read with interest your question regarding Workforce Monitroing and Time Mangement (Agent Monitoring). We have been getting consirdable interest in new provan software we sell addressing this issue here is a link to the sight http://www.iontas.com/ if you would like to discuss this issue email: sales@itatone.com with subjet heading:- Agent Focus.

If you wish to discuss this further drops as an e-mail

Steven Hayre