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Incentive Ideas keeping Call Center Reps. Motivated:
Our company's call center currently has 25 agents and there are several ways in which we keep our folks motivated. We have daily groiup stretch breaks that include piped in music that the staff selects. We have found that this not only motivates the staff to stretch but also serves as a mental break for the staff. Since starting this our staff use this time to laugh and visit with their neighbor which they cannot do while taking calls. We also have periodic contests, for example in March we had a "March Madness" to coincide with the basketball play-offs. During this competition our agents accumulated points based on their production level, log-in time, ideas & initiatives and much more. At the end of the month the top three were recognized; however, since each agent accumulated points then everyone could trade in their points for prizes. The prizes ranged from silly desk toys to lunch certificates to time-off. We found it to be a great motivator and while folks were competative it wasn't in a negative fashion at all.
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09-04-2002, 09:22 AM
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