Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
09-09-2002, 02:06 AM
|
|||
|
|||
|
Factors in Creating a World Class Business Climate for Call Centers
Croatia, a Central European country, is considering policy reforms to create a world class business climate to generate jobs in multilingual call centers and related IT-enabled services.
Your inputs will be appreciated on the changes that would be most useful. An online survey describing the proposed incentives is at: http://66.124.245.170/Surveys/di1/start.htm Mark Frazier Development Informatics www.devinform.com 
|
|
09-16-2002, 03:22 AM
|
|||
|
|||
|
Malaysia is also trying to be a call centre hub, but to be successful in the biz I find the following are critical:
1) Cheap IDD calling & leased line rates. Country should have a good telcom infra. 2) Easy "hire / fire" labor laws as staffing is the main issue in a call centre. 3) No gov't interference Good luck, Steve
|
|
09-16-2002, 03:57 AM
|
|||
|
|||
|
RE: Hire/Fire laws
Steve,
Appreciate your response, especially the point regarding the value of labor law reform. It will be great to have this point come through in the web survey at. http://66.124.245.170/Surveys/di1/start.htm There are only about a dozen questions. It will definitely help influence decisionmakers if your point can be made that way. Best, Mark
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
