On-Line Learning Webcasts

[Sheri]

Please join CRMXchange for the following free on line events
http://www.crmxchange.com/tel_for.html#sessions

Webcast :"A New Way To Conquer Email Overload"Presented by SER Solutions
September 10th, 11:30am - 12-30pm EDT

Webcast:"Web Self-service: Eliminate Your Speculation and Reduce Your Online Service Costs Presented by Witness Systems
September 12, 11:30am – 12:30pm EDT


Chat:How Can A Career Development Program Impact Your Contact Center Operations? Presented by Telvista
September 17th 11:30 am – 12:30 pm EDT

Webcast: "Optimizing Agent Performance with WFM and eLearning"Presented by NICE Systems and Blue Pumpkin
September 19th, 11:30am- 12:30pm EDT

Webcast: "A Match Made in Heaven - Skills-Based Scheduling for Improved Service and Efficiency"Presented by Penny Reynolds and Maggie Klenke
of The Call Center School, Sponsored by IEX
September 26th, 2:00pm – 3:00pm EDT

CHAT SESSION: GREAT DEBATE
Controlling the New Environment: Implementing Scheduling, Forecasting, and Measurements in the Multi Contact Center
September 24th, 11:30 am – 12: 30 pm edt
Hosts: Aspect Telecommunications, Blue Pumpkin, IEX, Pipkins