Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
09-12-2002, 08:49 AM
|
|||
|
|||
|
Support Contracts
We are looking for information on support contracts or any agreements that people may have in place with their customers.
We are looking for data concerning what we are responsible for providing, what our clients are responsible for and general operational awareness for our clients. Thanks. Glen 
|
|
09-14-2002, 09:01 AM
|
|||
|
|||
|
Glen--
Support contract terms vary widely from one vertical market and/or service to another. I'm not sure anyone can answer your question adequately without more specific detail. I would suggest you hire a consultant in your area who specializes in your vertical market. He/She will be able to share with you the industry norms for your specific application. Good Luck! Frank A. Engle
__________________
Frank A. Engle Pivotal Connection Call Center Consultancy and Brokerage FrankEngle@PivotalConnection.com Linkedin Profile: http://www.linkedin.com/in/frankengle www.PivotalConnection.com (619)282-4380
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
