Observations-on-Operatons Interactive

[Moderator]

Observations-on-Operations Interactive

The Observations-on-Operations Interactive segment is a variation of the regular Observations-on-Operations article found at http://www.callcenterops.com/newsletter.htm
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As a Call Center Professional, What Provides the Most Satisfaction to You?

Call center jobs are rewarding. Take a moment and comment on what gives you the most satisfaction at the end of the day.

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Add your opinion by clicking on the "post reply" button. (Remember, you must register first in order to post your opinion.)

Moderator
CallCenterOps.com

[tpetherbridge]

When I know that management is satisfied, all of my staff are happy, service levels have been met and I'm at home by 6:00 pm.

[Jimmy Childs]

We reserve park facilities in Oregon. Knowing that our customers have had a positive experience with an agent who cared about helping them makes me feel very satisfied. Listening to customers who expected to be treated like another number who are surprised and happy with an agent who empowered them to explore the choices available gives me a real kick. We have accomplished something to go from covering all of the policies, fees and procedures to doing so while delivering 1st class customer service.

[Theresa Damman]

Knowing I've made a difference.
Feeling informed. To me there is nothing worse then sensing that something above me is going on and not being informed.

[MALCOLM]

YES .IT IS REWARDING. IT'S LIKE ONE DAY INTERNATIONAL CRIKET MATCH WHERE U GET RESULT AT THE END OF THE DAY .....PERFORMANCE ON THE FLOOR.

[MikeHCIT]

I like ending a day that started out looking like service levels were going to be horrible, and systems go down, and people call off. And through skill, luck or the will of the call center gods we pull it together as a team, and turn it into a productive, well worked day.

I had one of those today.

Mike H
CIT Chicago, IL