Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
09-25-2002, 03:45 PM
|
|||
|
|||
|
Customer Call in Contests
I am thinking of doing a customer contest but am not sure of the legalities of one. I would like to bill the customer for the call but provide them a toll free number (800). I can put a disclaimer in the IVR or cloud before charging them to help avoid confusion. I know news agencies, MTV, Big Brother run these but with 900 numbers and I would rather not have the stigma of a 900 number.
Anyone done something like this? What are the legalities behind running a contest like this across US state lines? Would it be considered lottery/gambling? What about hosted providers for call in contests? How would I handle calls after the winner (block at network, charge up to a point)? I would really appreciate any insight. 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
