Call Center Marketing Strategy

[Tim McNeill]

I run a very small Call Center, 8 employees. My company is a DOD contractor and I am attempting to get them to expand our business by looking more into the private sector for business as opposed to the government. My boss has asked my to put together a Call Center Plan documenting the ways that we could better market ourselves and I could use some help. I am thinking along the lines of registering with search engines, Call Center sites, etc, as well as some telemarketing. Does anyone have any other information that may be useful? Also, has anyone ever had to put together such a plan, and do you have where I may get a sample copy to get me started? Any assistance would be greatly appreciated.

Thanks,
Tim

[mmacneilly]

If you would like to discuss this I can be reached at 804-225-2821 in Richmond, VA I work with large and small companies from all over the country. There is no charge and I will not try to sell you anything. If it is more convenient just email me at mmacneilly@yesvirginia.org

[Marc Negri]

Tim - you may want to consider placing a small ad in one of the major call center trade publications, you can email me at mnegri@ureach.com for more information. I do not work for these publications, I am a list broker.

[bzwack]

Try this site:

Marketing Teacher (overviews of Marketing concepts, resources etc.): http://www.marketingteacher.com/

[Dennis Jensen]

Tim,

As I read your submittion, I was reminded of my situation. We are a larger outbound/inbound contact center looking at marketing ourselves more to the outside world. We are looking to put together a marketing plan for this business. I would like to ask for your time in contacting me direct. I would like to find out what you found out from varies resources that may have responded to your posting. I also may be some additional insight I could provide you on what we have found works in marketing our business. You can reach me direct at 507-537-8681 or email at dennis.jensen@schwans.com.

Thank you.

Dennis