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10-04-2002, 01:19 PM
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Spanish language calls
I am looking for data related to inbound customer service call volumes, segmented by language, specifically Spanish. I am also looking for data related to rates charged for outsourcing inbound customer service calls, and the labor rates of insourcing call centers. Would greatly appreciated any data or any leads as to where to find it. Thanks.
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10-04-2002, 04:01 PM
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Jayhawk -
I live in San Diego, CA and I'm familiar with rates charged for outsourcing inbound Customer Service Spanish language calls. However, I need some additional information since rates will vary. You can email me directly at tnaras@cox.net. Tom
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10-07-2002, 08:53 AM
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My firm provides outsourced Spanish language support. Please contact me if you would like information on the services and rates.
Clint Sesow CallTech Communications csesow@sales.calltech.com
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10-10-2002, 06:43 PM
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Spanish Support
Jayhawk,
Sykes is a leader in the provision of multilingual customer care services. I'd be happy to provide you with an executive briefing on our capabilities and how we can help you. Andrew Bates Sykes Enterprises andrew.bates@sykes.com
__________________
Andrew Bates Sykes Enterprises andrew.bates@sykes.com T:732-294-9478
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