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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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10-12-2001, 09:36 AM
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Anyone out there want to do my homework for me?
Hello, all
I've been asked to write about 100-250 words for our call centre news letter about Quality Assurance (the importance of quality service being provided to our customers) Anyone want to post my homework here for me? I can always 'cut and paste' =) Just trying to get a glimpse on everyone's different views on what quality service means to them. 
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10-15-2001, 02:55 PM
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several articles on QA can be found on TBC Consulting Group's website under the "news" section. Go to http://www.sellbyphone.com. Hope this helps!
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