consolidation

[ccmanager]

I have one 100 seat center and looking at expanding to 200 seats should I one another 100 seat centre or expand the current please give me the advantages and did advantages of both

Thanks

[mmacneilly]

If you would care to contact me at 804-225-2821 or email me at mmacneilly@yesvirginia.org I would be happy to discuss this with you. I work with many call center operators from around the world and would like to find out the size market you are in, the turnover rate , and the industry you are in. I will not try to sell you anything nor is there any cost involved.

[Anne Davis]

If you wish to contact Roger Kingsland, AIA at 412-252-1500 ext 101 or via e-mail at rkingsland101@ksba.com, he would be happy to discuss this topic with you. Roger has extensive knowledge of this call centers. He will not try to sell you anything, nor is there a cost involved.

Anne Davis

[brettz]

The first question you need to ask yourself is does your existing contact center embrace multimedia routing, CTI, and other advanced applications. And if so, are they easy to integrate or are they "open" in nature for ease of integration to third party solutions. If your current legacy contact center would require multiple boxes, multiple vendors, and multiple solutions to make this happen, I definately would not build off of the current platfrom.

So take a look at your overall direction, and if your contact center needs evolve past voice only routing, and CTI becomes an issue, it is better to replace legacy equipment, and build from a stronger platform that can position your organization better for the future. If you would like to discuss this in greater detail, I can be reached at 773-634-2024. Take care.

Sincerely,

Brett