Anyone know about Remedy?

[MikeHCIT]

Hello all. I have been working as a manager in call centers for about 5 years now. I have recently changed companies and there are a lot of things that this place needs. It seems that the people running the place have really no idea what it takes to run a call center. They want me to review the Remedy system for possible use.

Now I have never used Remedy. Anyone have any advice? Any use it and have good/bad experiences? Any help/advice/tips would be greatly appreciated.

Thanks.

Mike H
CIT Chicago, IL
312-980-5604

[lgibson]

Hello,

I will say that I have no experience with the server aspects of Remedy, however I have used the Remedy client on several occasions over the last two years and find it to be very adequate for what it does; which is "note-logging".

It is very easy to use; therefore training on the software can be taken care of in one day. Also, for the more ambitious, Remedy comes with its own object model which allows one to take advantage of OLE automation. This comes in very handy when you need to expand the capabilities of Remedy to fit your specific needs.

I'm not sure how much this helps, however there's my two cents ;-)