--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > General Discussion
Productivity Productivity
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 10-21-2002, 04:30 PM
Member
  
Join Date: Oct 2002
Location: Austin
Posts: 0
Productivity
I'm looking for an effective productivity model to read about or observe that could be applied to an environment that is 100% focused on the use of soft skills/probing to exceed the caller's needs regardless of talk time. FYI...we're implementing Genesys CTI 1st quarter, 2003.
__________________
Shelley
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 01:56 PM.

Contact Us - CallCenterOps - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2