--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > General Discussion
Meridian Card Meridian Card
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 10-25-2002, 06:21 PM
Member
  
Join Date: Oct 2002
Posts: 0
Meridian Card
Hello Friends
We have 61c at our Call Center ,Client of mine wants to hear Live calls connecting to my Meridian Directly is this Possible if yes how can I go about doing this

Thanks & Regards
Sunil
__________________
Html Code
Reply With Quote
  #2 (permalink)  
Old 11-06-2002, 12:05 PM
Member
  
Join Date: Nov 2002
Posts: 0
Option 61C Observation
You can trigger the "observation" feature on any ACD set that is connected to the Nortel Option 61C. The observe feature can be set to NONE, AGT, SUPVR or BOTH.

This also will activate a "beep" so either the agent or caller will know that they are being listened to.
Reply With Quote
  #3 (permalink)  
Old 11-06-2002, 02:18 PM
Member
  
Join Date: Oct 2002
Posts: 0
Meridian 61C
Hi,
Thanks for ur reply . I am actually looking out for an outbound call to be monitored by my USA client.

Thanks & Regards
Sunil
__________________
Html Code
Reply With Quote
  #4 (permalink)  
Old 11-06-2002, 02:28 PM
Member
  
Join Date: Nov 2002
Posts: 0
check a device that is made by MCK. They can be found at:
www.mck.com
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 01:58 PM.

Contact Us - CallCenterOps - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2