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Knowledge Mgt In a call Center

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10-29-2002, 06:51 AM

bharath

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Join Date: Sep 2002

Location: INDIA

Posts: 0

Knowledge Mgt In a call Center

can any one tell me, how to manage knowledge in a call center.

1) what constitues knowledge in a call center
2) what constitutes IP or Tacit knowledge in a call center

regards
bharath (vbharath2@rediffmail.com)

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BHARATH
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