Quality Monitoring via recording device

[Mark Brannan]

I am wondering if anyone does telephone quality monitoring with recording devices rather than software?

If so, what device do you use? I'm possibly looking to purchase some recorders but want to be sure I get a good quality/low budget item.

Thanks,
Mark

[jamessfraser]

MARK
IN OUR CALL WE USE A DIGITAL RECORDING SERVICE THAT OUR AGENTS CONFERENCE IN WITH. MY Q.C. THEN CALL IN TO LISTEN TO THE RECORDINGS AND GRADE THEM. THE SERVICE IS RELATIVELY INEXPENSIVE AND WORKS GREAT. THERE IS NO LARGE OUTLAY OF MONEY AS THERE WOULD BE IF YOU WERE TO PURCHASE YOUR OWN SYSTEM. ALSO SINCE THE RECORDINGS ARE DONE BY A THIRD PARTY AND STORED FOR SEVEN YEARS YOU CAN USE THEM FOR SALES DISPUTES AS WELL.

VISIT HTTP:/WWW.VOICETRONIC.COM FOR MORE INFO

WORK WELL FOR US

[sarahsheffield]

Mark,

We used to use really cheap tape recorders purchased from Radio Shack. You can plug them in the agent' phone & record (of course the agent then knows about it) or if your phone system has silent monitoring capability you can plug it in your own phone. They work on regular cassette tapes which means you can listen to the calls later - at home, in your car, etc.

I really would recommend that you invest in a good recording software though. You can do so much more - set recording times/percentages etc., record application use, report....