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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 11-12-2002, 05:59 PM
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Join Date: Nov 2002
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increasing the bottom line

Hi all,
We are a mid size contact centre company having a very decent client base. My management wants to double our capacity every 3 months( they call it the moores expansion theory). This obviously means we have to get as much business as possible. For now we are attacking the market via known contacts/references and cold calls. We are also looking to work with consultants and business finders.
We are working on a tight budget...so suggesting advertisement and business seminars to the management will not work for now( atleast for the next couple of months).
Is there another way to improve bottom line? We will be eager to partner with value added companies.
Regards
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Old 11-15-2002, 03:22 PM
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Join Date: Nov 2002
Location: Atlanta
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Increasing the bottom line

Doubling your capacity is a daunting task unless you have gobs of money.

We would be open to partnering with you as we are in the same business as you, but we are based in the Caribbean, and we are always looking to add to our list of American call center partners.

Feel free to call

Regards

Alan
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Alan Clayton
Partner, HarrisonGray LLC
aclayton@harrisongray.com
(678) 462-3247
www.harrisongray.com
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