Defective Headsets

[Groover]

I'm in charge of the headsets inventory as well as repairs. I found that it is always the same reps that are bringing back defective/broken headsets. I don't think that the whole department should be penalized for few individuals.

I'm currently looking at differents ways of solving that problem, but I would like some ideas.

So far, I thought about giving mouth and ear cushions weekly, and handing a different headset daily to the reps. I also thought about a $10 deposit, or that all claims should be done through the rep's supervisor.

As much as possible, I would like to do something without causing any frustrations at reps level

[wollow]

I've been working at home as a CSR for a major Canadian
courier company for the past 12 years. The company set up
a home agent program for people with disabilities.Anyway
back to the question dont buy cheap headsets to save money
it will only cost you more in the long run.

I'm using a Nortel headset hooked up to a Nortel meridian ACD
Phone.