Seating Software

[gourdo]

Are there any software packages that can help optimize seating. We are quickly running out of seats, however I feel there must be a better way than using Excel.

[tf216]

What do you mean optimizing your seating. Are you talking about a list manager.

[gourdo]

We are trying to share our desks with mutiple people, as we are a 24/7 opperation. We are looking for a way to help ensure that we are using each desk to its capicity.

[Andrew Bates]

Unless you can control your production, (emails or voice) your capacity will be pretty much defined by the arrival patterns. If you are in a situation of over capacity, (more volume than seats) your service level will suffer. Best solutions are workforce management tools like TCS or Blue Pumpkin. Of course, you might also consider leveraging a partner to support your business. that is something I could help you with...

[bmatheson]

Gourdo,

If you do not have tools in place, you may want to consider implementing some applications Self service (if the environment dictates those types of applications) to assist with some of your call volumes. Providing workflow management capabilities and addressing efficiencies may be exactly what your organization needs as opposed to relocating to a new facility. My organization has been in the Contact Center Management industry for over 20 years. I would be interested in speaking with you if you have a few moments. Please drop me a line. I look forward to your response.

Brent

bmatheson@concerto.com
978-952-0476

[Earl]

Hello Gourdo,

There is seating software on the market that will help you optimize your seating and desk sharing capabilities. I purchased software called Call Center Floor Manager. This tool has been a life saver. Our company was looking to expand because of our assumed limited seating. After using this software, I was able to find better seat sharing efficiency. In all, I was able to find an additional 70 seats.

Based on your assigned schedules and number of seats, this tool will not only give you a seating analysis, but it can also create supervisor schedules, team assignments based on your agent to sup ratio and it will automatically seat everyone in close proximity to each supervisor. I tell you it is great!

Go to the website WWW.CALLCPM.com

Prior to purchasing the tool, I asked for references and found all of them to be quite excited about it also. Give them a call

[gourdo]

Earl,

I would like to have someone from my organisation speak to you about this software. If you are willing could you email me at gourdo_2000@yahoo.ca?

Thanks

[Earl]

Hello Gourdo,

I sent you a message to your yahoo account. I haven't heard anything from persons from your organization. My company is a formidable cable company in the New York Metropolitan area and we have had incredible results from using this software. I have deployed it in all of our call centers with major savings as it relates to desk sharing opportunities. If you have questions or want more details, please feel free to contact me at:

avinicom@optonline.net or