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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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11-22-2002, 12:09 PM
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Automated Message Accent
I have heard that some call centers have had success in using individuals with geographic accents to record their automated messages for outbound campaigns. For example, using a southern accent versus no accent is more successful in getting call backs. Has anyone utilized this with any success?
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02-26-2003, 06:02 PM
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Accent
thats a very interesting thought... of course, it could be that anything that doesnt SOUND PERFECT and therefore canned and oblivious would be better than the norm
I would be interested in helping you test the theory
__________________
Alan Clayton Partner, HarrisonGray LLC aclayton@harrisongray.com (678) 462-3247 www.harrisongray.com
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02-28-2003, 12:53 PM
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I deal with call center operators from all over the US and would be happy to discuss this situation. There are several differing thoughts on the subject. Call me.
__________________
Michael D. MacNeilly
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