Collect Calls

[Analyst]

We are a call centre in the travel industry. We provide our clients with a local number for them to call us collect when travelling to foreign countries and an 800 number for when they are travelling within North America. Unfortunately, this doesn't appear to work all of the time due to automated collect calls which our ACD is unable to accept. Does anyone know of an 800 service which would provide us with one 800 number which would be available to our clients globally? I do not want to resort to providing our clients with a different number for each country.

Thanks for your input.

[LJCPyxis]

The last time I requested the same thing for our organization I had to contact multiple telco's to obtain an 800 number from multiple countries that if a caller in china wanted to call us in Canada, they would have to call the china 800 number and that number would be directed to our Canadian 800 number.

I don't know if they've come out with global 800 numbers yet but there is some work involved in setting this up.