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Shared Outbound Queues Shared Outbound Queues
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Old 12-03-2002, 01:43 PM
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Join Date: Dec 2002
Location: Massachusetts
Posts: 0
Shared Outbound Queues
Our call center is a little different based on the fact that we do not service one major client - we service several smaller clients with as few as one agent in a queue.

I'm looking to create small shared queues with with the ability to train existing agaents across many clients corresponding to clients peak and off-peak times.

Has anyone had luck with this type of situation?
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