Call Center Community Qs

[Bender]

Our company has about 55 cs reps in our inbound call center. Up until now, we have used an Access database to do our scheduling. However quite some time ago, we looked at Contact Center Community (a web based application by Symon) and were impressed.

Now we are close to making a decision whether to purchase it or not, and were wondering if anyone out there has used it?

If so...
- What was your experience?
- And what type of call center are you?
- What were the greatest advantages to you?
- What are some areas that needed improvment or weren't at easy to do as you thought would be?
- Given the choice, would you purchase them again?

If not...
- Have you considered purchasing this application, but decided against it?
- Why?

Thank you in advance for your feedback.

[R. Feeney]

Bender,

Hopefully you have received some good response by now.

I am the representative for Symon here in AZ. I have a recently installed customer I would like for you to meet.

They have been using Community now for over 60 days and would be a perfect reference for you. They are approximately your size and are located here in Gilbert, AZ.

Please let me know if you are interested in talking to and/or even visiting them. This way you can get it straight from the horses mouth.

Ray M. Feeney
Regional Manager / Symon Communications, Inc.
480-705-4728 Office
480-705-5028 Fax
480-206-6393 Mobile

[sandjtn]

Bender,

If you would like to compare workforce management products, IEX has a solution that is designed specifically for contact centers for under 100 agents. I can provide information as requested. Feel free to contact me at 972-301-1707 or via email at steve.johnson@iex.com.

Steve Johnson
Sr. Account Executive
IEX Corporation
972-301-1707