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12-10-2002, 03:25 PM
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Workforce Management and E-Mail
Is anyone out there using a workforce management tool (Aspect eWorkforce Management, IEX, Blue Pumpkin, etc.) to forecast e-mail volume and schedule e-mail agents?
As you may have noticed from eariler posts, we are just beginning to integrate e-mail servicing into our center. At some point, we would like to integrate our Kana Response e-mail system with our existing Aspect eWorkforce Management system. I understand that Aspect has developed an adapater, and I was wondering if anyone has looked into this, or if you've been successful integrating other e-mail systems with other workforce management solutions? Any feedback would be appreciated. Thank you.
__________________
Jeff Palkowski Methodology Process Mgr Metavante Corporation jeff.palkowski@metavante.com 
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12-18-2002, 01:26 PM
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Jeff,
The best place to get advice for this is: Daryl A. Gonos The WorkForce Management Group, Inc. (WFMG) 877 575-9364, ext 401 gonos@wfmg.com www.wfmg.com They really know their stuff. Marc
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