Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
12-19-2002, 10:53 AM
|
|||
|
|||
|
Aspect eWFM
Hi there
Who has experience in preference based scheduling? Especially I have difficulties in following different setted rules as: - no consecutive weekends on (sat & sun) - number of workingdays 20 within 4 weeks - number of workingdays 10 within 2 weeks There is a lot of manuel work-around, and the next step is to reduce it as much as possible. Therefore I'm open for every feedback. cheers 
|
|
01-08-2003, 05:29 AM
|
|||
|
|||
|
Preference scheduling
Hi,
The examples you gave more look like working time legislation than preferences to me. When you write "preferences" do you mean "individual agent working time preferences"? Regards, Olle
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
