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12-24-2002, 12:32 PM
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Call Center Distraction-Noise/Speech Related
Information Gathering for white paper.
I am looking for feedback on the degree of awareness within the call center community on speech distraction. While I managed a Large Bank contact center it was an issue that we addressed. I am not looking for contact information into anyones contact center but a dialogue as how speech is addressed and the level in which it was an issue. We are in preliminary gathering to work up to a white paper specifically addressing how reduced distraction creates an increase in productivity. If anyone has looked into this I would appreciate some feedback.
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William McCann National Sales Manager Dynasound, Inc. 6439 Atlantic Blvd. Norcross, GA 30071 Work 770.242.8176 Mobile 404.931.9808 
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