Workforce Management Software

[narci]

I request for information on a workforce mgt software to handling around 2500 agents.

thank you
Narc

[bmatheson]

Narc,

I would be interested in understanding exactly what your needs are as my organization is a leading provider of applications for contact center solutions. Feel free to email me at bmatheson@concerto.com and also check out our website at www.concerto.com


I look forward to hearing from you.

Regards,

Brent Matheson

[teleopti]

Narc,

The number of agents you mention definitely indicates that you need a software solution to help you with workforce management processes. However, Size is only one factor that drives forecasting and planning complexity. Other parameters that need to be considered are; opening hours, employment types, how skill based routing is implemented, single or multi site, and how the planning team is manned.

Feel free to continue this dialogue here or e-mail me at olle.during@teleopti.com

Best regards, Olle

[shannonp]

Hi Narv,

It sounds like you definitely need workforce management to handle your 2500 agents. I am interested in knowing what type of business this is for, how many shifts and how many inbounc/outbound calls you have. You can email me directly at shannonp@isit.com

Thanks!
Shannon