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01-08-2003, 10:31 AM
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Outbound Call monitoring
I am trying to better our process that we are currently using to monitor our outbound agents. I was wondering if someone could email over a sample of what the format and scoring system looked like that others use.
Thanks in advance. -Matt mrice@hhcc.com 
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02-21-2003, 02:19 PM
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Hi Matt,
If you would like to send the present format you are using, then we might be able to help you, and if you could specify the product or the process then we might be able to come up with something better. Cheers Meghanath meghanath@meghanath.zzn.com
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Cheers Meghanath I just realize, I don't know what I don't know n_meghanath@yahoo.com
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02-26-2003, 02:39 AM
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Matt--
I just e-mailed you a sample for your review. Regards- Frank A. Engle Pivotal Connection
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Frank A. Engle Pivotal Connection Call Center Consultancy and Brokerage FrankEngle@PivotalConnection.com Linkedin Profile: http://www.linkedin.com/in/frankengle www.PivotalConnection.com (619)282-4380
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02-26-2003, 12:16 PM
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hi frank
sorry to tell you that i didn't recieve any e-mail from you. you may resend it again if that is ok with you Cheers Meghanath meghanath@meghanath.zzn.com, n_meghanath@yahoo.com
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Cheers Meghanath I just realize, I don't know what I don't know n_meghanath@yahoo.com
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02-26-2003, 01:30 PM
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Hi Meghanath!
The reason you didn't get it is because I sent it to Matt...I didn't send it to you. If you would like it, let me know! Regards- Frank A. Engle Pivotal Connection
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Frank A. Engle Pivotal Connection Call Center Consultancy and Brokerage FrankEngle@PivotalConnection.com Linkedin Profile: http://www.linkedin.com/in/frankengle www.PivotalConnection.com (619)282-4380
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03-27-2003, 05:39 PM
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hi frank
well if you wish you may go ahead and send me, it won't be a bad idea to discuss it and i believe i can give you the required skeletal to build the parameters by going through what you have now.
cheers
__________________
Cheers Meghanath I just realize, I don't know what I don't know n_meghanath@yahoo.com
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