Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
01-08-2003, 08:23 PM
|
|||
|
|||
|
Favorite Contact Center Books??
I'd just like to get a sense as to what books/publications fellow industry professionals read. Has anyone read any good books related to call center management?
I'm currently reading a recently released book and I really enjoy it.... Managing and Motivating Contact Center Employees. If you guys/gals are like me it is a must have book for the call center manager. I've only read a bit but so far I have a bunch of sticky notes on the pages with important tools/techniques. I haven''t applied anything directly from the book due to a busy schedule... but I''ll get there. Anyone else have a great Call Center book to share with us all. 
|
|
01-09-2003, 08:31 AM
|
|||
|
|||
|
Bill,
the best book I know is "Callcenter Management: By the Numbers" (Autor: Jon Anton). That's my reference book when it comes down to facts and figures.
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
