Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
01-09-2003, 01:50 AM
|
|||
|
|||
|
CosmoCom
Can somebody give me there opinion on CosmoCom?
Ramon Rojas 
|
|
01-11-2003, 01:51 PM
|
|||
|
|||
|
CosmoCom
Hi Ramon, I actually had the opportunity to utilize CosmoCom firsthand back in 1999 when they first came out. It was the lastest and greatest thing as far as CTI goes. However, I am not familiar with any of their latest advances. But I write to say that my only concerns back then were that they didn't have a knowledge base nor a call tracking software. We eventually went with a company called Interactive Intelligence which is very good.
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
