Attrition for complaint handling

[gholden]

Can anyone give an indication of the level of staff attrition (turnover) to expect from an inbound customer complaints line?

Many thanks

Grant

[yikes]

I used to work in complaint center in the cruise business. Typical turnover was approx. 100% every 6-8 months. I lasted 6 months. Something to consider....money talks, raise your hourly rate and make it worthwhile for your employees. Constantly praise them, since all they'll hear on the phone will be complaint, complaint complaint.

[gholden]

Thanks for the warning!

What type of motivation was used and what was effective?

Also can you give me an indication of the hourly rate?

Thanks,

Grant