Collection call rules

[Valerie Heimerich]

Our 24/7 inbound call center currently handles propane customer emergency calls. As we expand we are considering doing some basic collection calls during slow call periods (primarily during week day hours). I need info on the guidelines that apply to collection calls in the U.S. -- such as the acceptable hours to call, limitations on the number of messages left, etc. Any suggestions on where I could get this information?

If the program goes forward we will hire experienced collection agents, but our current knowledge in the field is very limited. Any help would be appreciated!

[bmatheson]

Valerie,

My organization has recently published a white paper on the CA dialer legislation. It contains some good information. If you could provide me with your email address, I would be more than happy to forward it along. I can be contacted at 978-952-0476 or via email at bmatheson@concerto.com

Regards,
Brent Matheson

[Tractiongroup]

I have worked with many people who's call centers are doing collections and would have all the regulatory information that you might need.

If you are not able to get answers please feel free to contact me.