Staff meetings

[bethl]

Hey,
This is a novice-level question. I run a small (25 people) call center, retail based. We're open from 9-7 every day of the week. Given that information, what is the best way to have weekly or bi-weekly staff meetings? Right now, we have sporadic meetings or after hours meetings. Is there a way to have regular meetings and still serve the customers AND get home at a resonable hour?
Thanks for the advice.
Beth

[olsonbr]

First I would look at where your lowest call volume is and determine your staffing needs during that half hour. You can then decided how many agents you can afford to have off the phones. With only having 25 agents I assume you would have to have 3-4 meetings to get everyone through if you do it during your servicing window, or make the decision that you want to only do 2 meetings and know that your service level will drop during that half hour.