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Old 01-21-2003, 07:19 PM
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Join Date: Oct 2002
Location: San Diego
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Home based agents
Which U.S. based call centers utilize home based agents?
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Old 01-23-2003, 01:13 PM
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Join Date: Jan 2003
Location: Arizona
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Home Based Agents
Tom,

While home based agents is an affordable option for US based call centers, it has many pitfalls that any well versed call center guru will tell you. I have been in this industry over 20 years, and have run several home based operations. If you looking for price and quality I would highly recommend an offshore solution. There are sevral options avilable. Please call me to discuss at your convenience.

Troy Mass
RadiantSoftsol, Inc.
847-258-7020
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Old 01-24-2003, 11:09 AM
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Join Date: Nov 2001
Location: Pittsburgh, PA
Posts: 3
My company, Square One Associates, has used home based agents for several years successfully. We prefer to call ourselves inside sales professionals as opposed to "agents"
We have done work for Fortune 500 companies with regards to lead generation, lead qualification, and product launching.
The key to home based success is in hiring quality, mature people and paying them a competitive salary. Micro managing isn't necessary if the proper tools are put in place.
Happy to discuss further.
877-306-1217
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Old 01-26-2003, 05:14 PM
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Join Date: Nov 2002
Posts: 0
Home-based agents
Tom,

These are some of the companies that employ the home-based agent model.

- OnetoOne Service.com - 1to1service.com
- Liveops - Liveops.com
- Alpine Access - AlpineAccess.com
- Working Solutions
- Willowcsn

If you are looking to start a call center, or want some advice/help exploring outsourcing, let me know. I would be happy to help.

--Rob
rddd1010@hotmail.com
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