Basic Low Cost Monitoring Equipment

[oscar]

I work for a non-profit Information, Referral and Crisis line and need leads on finding equipment that will record calls anonymously. This is for the purpose of helping agents with voice tone and to record calls as examples for training mostly.

Using this as a monitoring system I understand would be quite impossible if not complicated.

Thanks.

[kckuba]

You could record at the agent desktop using a software program that records phone conversations and saves them as a compressed sound file. One such vendor is http://www.highcriteria.com.

Also required is a recorder controller to connect the telephone set to the PC sound card. They are available from Dynametric (http://www.dynametric.com). RadioShack has them too but I would spend the extra and get a "good" one.

So for under $100 you can implement a single workstation recording solution.

[Diane Williams]

Envision accepts applications from non-profits who want to use monitoring technology to coach and train their agents. Please contact me directly if you are interested. dianew@envisiontelephony.com.