Call Center Data for research

[jimcwilliams]

I am conducting research on automating call center quality assurance using recorded audio files from real agent/customer interactions. I am seeking additional data in the form of recorded audio content such as might be captured by a Nice, Dictaphone or other audio logging application. Am willing to sign legal Non-disclosure and confidentiality agreements in exchange for this data. If you are interested in benefiting from this research, or for more information, please contact me at jimcwilliams2000@yahoo.com. Seeking participants from US-based call centers.

[salthaus]

Hi Jim

Be quite happy to share some experiences from Australia if you would like.

Regards

Stuart

[jimcwilliams]

Hi Saltus,

Thanks for the response. I'm interested in learning more about what kind of call center you manage and what kind of information you'd be willing to share. Can you email me at jimcwilliams2000@yahoo.com with some background info. I can also clarify my original posting. Regards,
Jim