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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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02-03-2003, 03:10 PM
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Eon phone systems
My call center is in process of switching over our phone systems. Two of the systems with winning consideration are Genesys (Alcatel) and Eon. If anyone has any experience with either of these systems, I would really appreciate your feedback.
Thank you!
__________________
Tony Salas Call Center Manager Patelco Credit Union 209-658-5300 tsalas@patelco.org 
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02-05-2003, 11:08 AM
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Phone System
We looked at many solutions but finally chose a product from Interactive Intelligence, Customer Interaction Center. We found it to be very flexible and met our need's while being open enough to extend out to the enterprise. We've been very happy so far.
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