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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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02-03-2003, 03:46 PM
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Speech
I am currently evaulating the business case for implementing speech for a two site call center that is currently using a DTMF IVR.
Do any of the members have any words of wisdom in implementing speech? Thank you. 
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02-05-2003, 10:39 AM
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I would be glad to speak with you about my speech application. I have been using speech for nearly two years in a contact center environment. Drop me a personal e-mail at steve_addy@daytimer.com and we can discuss speech.
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02-05-2003, 07:42 PM
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I would be glad to speak with you regards our speech applications and deployments. We are a recognised specialist in customer interaction solutions with over 15 years commercial experience and have effectively deployed both IVR (DTMF) and Speech Applications. Drop me an e-mail at rohan.bhojwani@premier.com.au and we can discuss speech v/s IVR (DTMF)
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02-06-2003, 10:10 AM
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I am part of the SpeechWorks team in the DC area. We would be happy to offer our support by sharing other customer experience and evaluation tools. Please contact me at elizabeth.wruck@speechworks.com.
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