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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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02-19-2003, 08:57 AM
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CSR's Motivation
I'm recently hired by a contact center as a Consultant in Technical Support Area, but my staff assigned to me to find some tips about motivate the CSR's of my CC.
I am reading Bob Nelson's book "Rewarding Employees" but this excellent book is not focused to the industry and I am needing more specific advise from this forum members. I will appreciate your cooperation.
__________________
Mario Grullon QA Supervisor 
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02-19-2003, 11:59 AM
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I recommend you buy the book
Managing and Motivating Contact Center Employees: tools and techniques for inspiring outstanding preformance from your frontline staff. View details about it here: http://www.impactlearning.com/experts_corner/book.asp You can buy it here: <http://www.amazon.com/exec/obidos/tg...books&n=507846>
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