recognition plans

[dforlenz]

greetings all,
i'm responsible for managing the recognition plan for our north america call center. there are approximately 60 agents, and the average tenure is 3 years given the slow movement in the economy. i'm looking for resources or tips on how to jump start the team and make them feel good about coming to work as well as contributing to our bottom line... oh.. forgot to mention... with limited budget. any/all suggestions are appreciated.
thank you,
dmf

[williampan]

from statistic, we could see that most reson why our agents quit job is not money issue. it would be recognition or motivation plan you mentioned. Actually, as a third service provider , call center or service center for end-user and client, we just focus on improving and enhancing our service level to meet their demand. Most of us forget to provide good and comfortable service to our internal staff especially for our front-line profit maker.
Our operation management should integated with HR adopt some plans,
1. when CSR work overtime, his/her superior could send a e-mail to thx for his/her contribution to this project.
2. enforce internal communication to know CSR's feeling about current situation. job rotation also could refresh our agents interest and enthusiasm.

[dforlenz]

thank you williampan. i, too, think simple "thank you's" go a long way.