Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
02-21-2003, 04:39 AM
|
|||
|
|||
|
Helpdesk troubleshooting tool
My call center provides I.T helpdesk services. It includes basic troubleshooting on hardware and software.
The problem we faced now is the knowledge base that we have is not too user friendly and hard to retrieve. I am looking for a decision support system (DSS) or an interactive knowledge base that can speed up our troubleshooting time.At the same time, the tool also provides accurate solution that can increase our first call resolution rate 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
