customer "survey" or agent scripting tools

[kckuba]

Hello,

Anybody have experience with any survey tools such as Inquisite or RightNow Metrics? These are tools that allow you to collect information in a survey form via a web page. We are looking for something that would allow an agent to easily collect information, save it to a database for reporting purposes. Many predictive dialers have agent scripting built in but are there any exceptional stand alone survey or scripting engines?

Thanks!

[ttrunnel]

Check out Edify's Customer Feedback and Analysis (CFA) system at www.edify.com

[Annief]

Not sure if this is what you're looking for, but take a look at CfMC -- excellent product and company and very affordable tool

[earhart]

Check out Zavanta for an online info gathering tool and Zoomerang for online survey.

[ghorrocks]

We have an on-line survey tool we build to the organizations that provides real-time results. Within 15 minutes you are able to access all of your information. This is an excellent tool for companies to utilize to monitor customer satisfaction and employee satisfaction. Please contact me for more information at ghorrocks@dakotaperformance.com

[hermach]

We use Survey Select Expert (www.surveyconnect.com) but we email surveys out. I know it has web survey capability but we don't use it. My experience with the email portion is that the software is a bit limiting. I am told the web portion is better.

[John Eichinger]

You may wish to check out Amae Software's Cutomer Integration Suite. At the end of each call the Customer Integration (CI) Suiteautomatically collects customer perceptions on services, products, and other valuable information, and integrates it with existing operational and customer data across the enterprise.
Check it out at www.amaesoftware.com or email me at john@amaesoftware.com and we can chat.