Mitel 6110 software package

[shawn blais]

Has anyone here used the Mitel 6110 software package? I'm involved in moving our call center, and in the process improving and modernizing it, with a new ACD and phone system. I've been looking at a Mitel ACD system with the 6110 software. Currently I do ACD reports manually, which takes quite a lot of time on my part. Mainly what I am looking for is something that automatically generates reports in the Excel format.

Thank You,
Shawn Blais

BTW - We're an incoming call center, which operates as a central reservations service.

[bmatheson]

Shawn,

I wanted to write to let you know that we are a 20 year veteran to the contact center space. We offer Unified applications for inbound and outbound contact center solutions. I would be very interested in speaking to you about this upcoming initiative and to see if there are any synergies that exist between your operating environment and the core competences that we have to offer. Should you also be looking to migrate additional capabilities such as CTI Integration, Screen Pop capabilites, multimedia blending, those are options that are available within our base appliation. We have very strong financials and product to back our name and reputation. Please feel free to check us out on the web at www.concerto.com or to contact me directly at bmatheson@concerto.com or 978-952-0476. I look forward to your response.