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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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04-05-2003, 10:34 AM
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Headset inventory
Can someone suggest a proper tracking system for Headsets within a call center. I work in a 100 seat center and we are thinking of charging the TSR for the headsets. We believe this will enable the TSR to take ownership of the headset and therefor reduce vandalism and abuse of the equipment. Are there any tracking systems or proven databases for tracking the sale of headsets and or a buy back program when the TSR leaves?
James 
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04-11-2003, 01:30 PM
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With us we check out the headset to the agent and when the agent leaves, if he turns the headset back in, they are not charged the price of the headset. The serial numbers are written down and the unit must be in working condition not to be charged the cost of it.
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The core of it all is the center.
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