What's the REAL TRUTH about outsourcing to India??

[earhart]

I have searched in so many places to find details about outsourcing to India and all I've discovered is...it depends who's writing the piece or answering the question.

From what I've gathered, India seems to be an ideal location to outsource IT projects and pieces. We are an American inbound / outbound bank call center and I have not heard or read as favorable information. Issues such as:

Language
Infrastructure
Political environment
Telcom
Distance

As well as sharing proprietery info have all dampened interest.

Is there anyone out there who has real information and not just a sales pitch??

Thanks

[tushar]

iv worked in the indian cc industry for quitesometime on various projects, been consultant n also done process migration for a bank out of US to India (Inbound customer serv.)

Currently im in New Zealand. So ask me on tushar@chankkya.com n ill put on my neutral person hat

[OwenIIC]

I currently work for a company that has a call center in India, as well as a call center in the US. Outsourcing in India can be a good thing with many benefits, but it depends on exactly what type of work you are going send out and you must do a lot of research.

I have worked in banking call/operations centers for 10 years and would be very hesitant outsourcing overseas.

Feel free to contact me directly- owen@iic.com

I could give you more info on the subject if you like


Regards,
Owen

[Makwena]

Hi there !

Have you thought of South Africa ?

[JerichoIlagan]

Have you tried looking at sites in the Philippines?

[troymass]

We run an India Based call center in Hyderabad. I would be happy to answer your questions. Please contact me.

Regards,

Troy Mass
www.radiantsoftsol.com
847-258-7020, xt. 17
tmass@radiantsoftsol.com

[mmacneilly]

I work with call center operators in many different industries and would be happy to discuss the pros and cons on this subject
You can email me at mmacneilly@yesvirginia.org for more details.

[tarunpuri]

Hi,

I have been through setting up a couple of center's, consulting for some and working for one.

Have covered various aspects, getting the required approvals/licenses, to land area required, location, costing, manpower availability, recruiting, training, transitioning , Quality and then running successfuly with ramp ups.

Honest suggestion : As a location India happens to be ideal, there is no factor that should hamper the thought of opening a center here or outsourcing the business since all the requirements that you may have are met here in this country, just be careful of the location you may choose to outsource to.

Infrastructure availability is not a problem at all here. This business has been running here for a couple of years now, due to which the required resources are more readily available now.

If you have any further questions/details that you would need i would be more than happy to assist you.

Thanks,

Tarun Puri
email : taruncallcenter@rediffmail.com

[Alan Clayton]

The real truth is that just like anywhere in the world, one must do their due diligence prior to engaging an outsourcer.

There are pros and cons to every outsourcer and PRICE is not the only consideration.

I have relationships with call centers all over the world, and assist clients in placing their outsourcing needs in a vendor neutral manner rather than being the vendor.

Feel free to call or email if you would like to chat more

Regards

[ranjanik]

I tend to agree with Tarun.(Hi! there how's U?)

You need not worry about issues like infrastructure, political stability etc. India is as Good or as bad as any other country.

We have good & bad centers here as well. One needs to map on their needs to whats available here.

I have just completed a detailed functional practices survey on 22 tire one centers across India and also completed a due diligence for another client across 24 centers.

Write to me on ranjani@thinkharbor.com & I would be glad to help in any way I can.
Ranjani

[ronald_jon]

My experience with India is, it takes longer to get there, as far as stats and customer service skills but they do get there. However, at 3 bucks an hour for your labor force, who can argue with that?

[Rob3]

I believe that you should consider Panama instead of India

Panama can provide better resources to the operation (workforce, telecomunications, costs, etc).

[Steve Turton]

The main problem our customers into was latency, echo & chop using VoIP. Of course, the language can be a problem sometimes too.

Let me know if I can be of further service

Steve@telax.com