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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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05-09-2003, 07:41 PM
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Best Canned Software?
Well, I have decided that it would be foolish of me to throw my talents and contacts to the benefit of another and I have decided to start up my own call center.
But the last piece I need to figure out is where I can find the best canned software that is robust enough to handle various types of inbound/outbound campaigns. Not interested in outsourcing overseas. This will be a US operation only. Anybody have any preferences on this type of software? I need something that has plenty of templates and will allow for report formats to be manipulated. My client base will be fairly diverse and I need the flexibility. Thanks. 
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05-09-2003, 07:58 PM
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Scratch Previous Message
Found what I was looking for already. Didn't think to check my database and look up a couple of companies.
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