Digital Sale Verification Tools

[ToddH]

My organization is looking for an application to digitally record our sales for verification in the telemarketing area. My current system doesn't offer it as an integrated product so I will need a seperate application to integrate. What systems have you used and is there a cost effective solution?

[MIke McLenehan]

Hi Todd,

My company provides a service rather than a system where your agents would record there conversations via method of a three way call.

We provide your company with access codes for you agents to record as well as your supervisors to review and grade. Upon three waying our system your call is recorded. When call ends, your agent uses the # key to retrieve a call specific contract number. With that number, your supervisors are able to review the recording and grade it pass, fail, or pending review. Recording and files are accessible from any location with a touchtone phone, and via a secure ftp site.

Give me a call, or email me for more information,

Mike McLenehan
Voicetronic International
1-877-444-8324
support@voicetronic.com

[Kepe]

We made a recording solution, the agent start and stop recording when the order is repeted and accepted. The Agent use the softphone to initiate a 3-part convesation with a local IVR application. The IVR name the vox/wave file and run an MP3 converter, save the file : namn_projectnamn_what ever you want.mp3 and write a index file. After the projet is done we store the files and the indexfile on a CD and ship it to the client.

Dirt cheep solution, excellent quality, no hardware on agent desktop.

If you can start and stop a 3-part conferens in a easy way for the agents the IVR do the rest. If you can't stop a recording a DTMF tone may do the work as well.

Let me know if you wan't help setting a system up. I can ship you a turn key system if you like :-)

[eek3]

We provide a service where your agents can verify the sales information with a customer and play the exact same recording everytime instead of having to read a script. With your sales terms and conditions played as a pre-recorded statement you will never run in to the problem of an agent making a mistake which will drastically reduce your risk against your merchant account.

You will also be able to review and pull your recording via the internet in .vox, MP3 or .wav file formats.

If you would like more information you can view our website at http://www.myeekevo.com or contact sales@myeekevo.com .

Our Account Executives Lorne Robertson or Barry Webester are available at 1 (416) 360-7415.

Regards,

Dave Weber